What is the issue with Intel Sandy Bridge Chipset?
Intel® on January 31, 2011 announced the detection of a design error in the new Sandy Bridge-based Intel® 6 Series support chip, also known as Cougar Point. In some cases, the Serial ATA (SATA) ports within the chipsets may degrade over time, potentially impacting the performance or functionality of SATA-linked devices, such as hard disk drives and DVD drives. For more information, please visit http://www.intel.com/consumer/products/processors/chipset.htm

What should I do if I have ASUS Sandy Bridge motherboards?
Please kindly check your computer system to determine if you have utilized SATA port 0 and 1, otherwise please kindly switch to SATA port 0 and 1. Also, ASUS has been a pioneer in providing extra SATA 3Gb/s and SATA 6Gb/s beyond Intel® specifications on our wide range of motherboards. These additional ports are not affected by this design error, offering customers seamless and uninterrupted computing. Please kindly contact our distributors for more information.

What solution does ASUS offer to customers?
To ensure uninterrupted computing experience, ASUS will provide a 1 to 1 exchange for the affected customers once the replacement motherboards are availability..

How am I entitled to the exchange?
Please kindly visit our official exchange website to register your details. ASUS will notify the registered customers once the replacement motherboards are availability.

Link: http://www.campuselites.com/asusnewsletter/surveys.php?id=6

Where can I do the exchange of the affected motherboard?
Customers could visit the same store and/or reseller you originally purchased the motherboards for an exchange or visit our respective local distributors (based on warranty card) to do the exchange.

What documents should I provide for the exchange?
Customers are required to bring along the affected motherboard together with the proof of purchase (invoice/receipt) during the exchange. All warranties for affected motherboards will be reset to the date of exchange.

Official ASUS Intel Sandy Bridge Statement: http://event.asus.com/2011/SandyBridge/notice/

We would like to take this opportunity to thank you for your continuous support for ASUS and we apologized for any inconvenience caused.

For other enquiries, please kindly contact our distributors:

Avertek Enterprises Pte Ltd
95 Kallang Avenue #03-00
AIS Industrial Building
Singapore 339420
Tel: (65) 6341 7839

Ban Leong Technologies Limited
No. 150, Ubi Avenue 4, Level 4
Singapore 408825
Tel: (65) 6512 9221

Yours Sincerely,
ASUS Technology (Singapore)

All Rights Reserved. ASUS Technology PTE LTD